Frequently Asked Questions
Everything you need to know about your Napapijri experience.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original condition, unworn, with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various local payment options depending on your shipping destination.
How do I find the right size?
Each product page features a detailed size guide. We recommend comparing your body measurements to our charts to ensure the perfect fit for your jackets, hoodies, and trousers.
Are your products sustainable?
Sustainability is at our core. Many of our iconic products, like the Circular Series, are 100% recyclable and made from recycled materials to minimize environmental impact.
Do you ship internationally?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery times vary by location and will be calculated at checkout.